Frequently Asked Questions

Here are answers to some of our most frequently asked questions, but if you have further queries please do not hesitate to contact us!

1. How can I make a booking?
Fill in the necessary information on the booking form found on the website. After reading and agreeing to the terms and conditions you can make the necessary payment via PayPal. You will then receive confirmation from PayPal and a transfer voucher via e-mail.

2. Can I make a return trip from my destination?
Yes, by following the same procedure as in the previous question and answer.

3. Can I change the date of my transfer?
Yes, subject to the availability and our terms and conditions.

4. Can I have a receipt?
The confirmation from PayPal and transfer voucher is your receipt.

5. Are the passengers insured?
All drivers, passengers and vehicles are fully licensed and insured as required by Spanish Law.

6. I have lots of extra luggage, will there be sufficient room?
Provided you have informed us when booking there should be no problem. However extra charges may be applicable.

7. Do you supply children's seats?
Yes, subject to availability. They are supplied free of charge but must be reserved at the time of the booking.

8. Do the drivers speak English?
The drivers speak sufficient English for the purposes of a normal transfer. In the event the client wishes to speak English with a representative of the company, they can do so using the 24 hour contact number.

9. How do I confirm my return trip pickup time?
Full details will be shown on the transfer voucher you receive when booking.

10. How do I locate my driver or vehicle at the airport?
As you pass through arrivals after collecting your baggage, you will be greeted by the driver who will be holding a plaque bearing your name. In the unlikely event of any problems you may use the 24 hour English speaking contact number shown on the transfer voucher.

11. What happens if my flight is delayed?
Provided you have given us the correct information the driver will be there to meet you. We closely monitor the flight arrivals to ensure the quality service.

12. I have lost my luggage, can you arrange collection for me?
All the airlines have handling agents. They will organise for any lost luggage to be delivered to your destination at the earliest convenience or alternatively you can arrange with the agent to collect it yourself. All luggage must be clearly labelled with the owners details.

13. Can I have the driver's mobile telephone number?
No. In the unlikely event of any problems you can contact the English speaking contact number.

14. Will my transfer deliver me to the door of my destination?
Yes provided the vehicle can reach the property. Failing this you will be delivered to the closest point.

15. Do I have to share the vehicle with other passengers?
No, it is completely your own private transfer.

16. Can we stop off at the supermarket en-route?
Only by prior arrangement and not at peak times. A supplement may be applicable.

17. We want to travel somewhere else that is not stated in your list?
If your destination requirements are shown on our list, please contact us and we'll see what we can do!